UNION STRONG

Union communications are mission critical! iZigg’s automated text messaging platform is the perfect way to engage members effectively, boost satisfaction, and streamline operations.

#1 INCREASE UNION EVENT ATTENDANCE

Your members lead active lives. Text messaging is especially effective at increasing participation in union online events, in-person meetings, marches, and pickets or strikes. With onboard automation tools, you can send automated reminders for events and union meetings across voice, email, text, and social media, all from one platform. Broadcasting across multiple platforms is vital to coordinating attendance at last-minute events.

#2 BOOST MEMBER SATISFACTION

Studies show that many people would prefer to receive support via text message over staying on-hold with telephone support. iZigg can help text-enable your landline phone number, so that union members can ask questions without being put on hold waiting days for an email response. Two-way text support is also an effective tool for gathering feedback from members. You can send interactive text surveys and polls to your contacts to give stakeholders a voice in your union’s direction.

#3 IMPROVE UNION EFFICIENCY

iZigg can help you streamline operations and reduce staffing hour overage by automating time-consuming chores. Use iZigg automation tools to interact with subscribers using pre-scripted templates. Improve customer satisfaction with rapid responses to common inquiries, while freeing up your support staff to perform other tasks. With our productivity tools, your staff can handle multiple questions and issues at the same time without having to be stuck on the phone for an extended period of time.

#4 FASTER UNION RESPONSES

Your contacts respond to text messages 60x quicker and 7.5x more often than email messages. iZigg’s unique Smart Targeting tool helps you go beyond mass texting, to help you send messages that are relevant to each member’s own stated interests. Text messaging is also perfect for boosting re-enrollment by keeping members up-to-date on your union’s accomplishments, upcoming initiatives, and legal actions or negotiations.

STILL HAVE QUESTIONS?

Follow the practices above to improve client engagement and watch satisfaction rates soar! And check out our other articles for more advice on specific industries and use cases.