VoIP Telephony
Our phone service is trusted by over 35,000 daily users. Smart Office helps clients hold conversations in the office and working from home. Our scalable services bridge the gap between legacy VoIP infrastructure and the modern, mobile workforce.
Cloud Contact Center
Our call center module delivers an integrated contact center designed for businesses with sophisticated call routing strategies.
Audio Conferencing
Never worry about your conference capacity for large events. We offer flexible plans that accommodate up to 20,000 callers.
86%
Customers expect seamless call and chat transfers between channels, highlighting the importance of VoIP and UCaaS.
74%
Businesses using VoIP increasingly employ BYOD policies, leveraging mobile phones for their hybrid and remote workers.
50%
Businesses can halve their telco costs by switching to VoIP, including savings up to 90% for global contact center operations.
3%
Commercial VoIP costs are very stable year over year, with prices expected to rise only 3% across the industry in 2024.
Pick Your VoIP Plan
Our team of experts excel in creating intuitive and easily customizable tech solutions.
Conference Lite
Unlimited on-demand audio conferencing for small teams and startups.
Free
Comes with:
– Up to 100 attendees
– Unlimited Meetings
– Recording & Replay
– Generic Dial-In Number
– Conference Dashboard
– MP3/WAV Downloads
Conference Elite
Upgrade your Conference Lite account to grow your online business.
$19.95
/month
Everything in Free, plus:
– Up to 250 Attendees
– Branded Dial-In Number
– Branded Pinless Dial-In
– Vanity Pin Number
– Custom Default Settings
– Optional Operator Assist
Hosted VoIP
The best option for public meetings, large events, and frequent recordings.
$29.95
/line
Plans Include:
– Unlimited Inbound Calls
– Custom Menu Trees
– Online Dashboard
– Effective Call Routing
– Text-Enabled Numbers
– Affordable Global Rates
Contact Center
The best option for public meetings, large events, and frequent recordings.
$5.00
/agent
Everything in VoIP, Plus:
– Queue Management
– Heads-Up Display HUD
– Detailed Reports
– Full Webinar Controls
– Device Management
– Stealth Monitoring
All pricing is in USD. You can cancel your account at any time. All renewals are at discounted price.
Conferencing Uses:
– Investor Meetings
– Training Calls
– Recruiting Drives
Audio Conferencing
Smart Office gives you multiple ways to promote your brand across branded audio conferencing accounts with both real-time and pre-recorded, scheduled conference events.
Self-Managed Events
Manage your call in real time on any device with our cloud-based dashboard. Mute attendees, hold Q&A sessions, and more.
Operator-Assisted Events
Make an impression with secure, professional, operator-assisted call-in events hosted by our white glove service team.
– Promote your brand identity and culture with custom greetings, vanity pins, pre-call alerts, and custom music.
– Never worry about conference capacity for large events. We offer plans that accommodate up to 20,000 callers.
Flexible Call Centers
Promote your company’s growth and success with hosted VoIP service and get access to the latest business phone features. Our VoIP systems offer native and custom reports, from a general overview to agent and queue reports for global call center operations.
– Connect your team with chat and SMS. Use our app, softphone, or portal for both internal and external messages.
– Our powerful VoIP softphone app allows agents to work remotely without compromising call quality or security.
– Or connect your existing on-premises business phone system to the cloud with affordable SIP trunk services.
Why Choose VoIP?
– Seamless Scaling
– Activity Reports
– Custom Routing
API To Boost Your KPI.
We bring our telephony expertise to your applications so you can engage your audience. What will you integrate with your call center?
– Microsoft Teams for Business
– VanillaSoft and Salesforce
– Custom Back Office Software
– Facilities Comms and Security
VoIP Services FAQ
Can I purchase desk phones from you?
Absolutely! Our VoIP services work with most popular SIP phones. If you do not already have phones, you can purchase desk phones from us, or use software-based phone apps on your PC, MAC, or smartphone.
Can I use my existing PBX system?
Smart Office offers affordable SIP trunk service that work with your existing premise-based PBX system and switchboard. Contact us to learn more and to get a quote for phone service for your facilities.
Can I connect international agents?
Certainly! VoIP offers one of the fastest ways to launch global contact centers. Our services are internet-based, which allows you to connect and monitor agents in over 150 countries and territories via softphone.
Do you offer agent services?
At this time, Smart Office offers professional greeting recording service. We do not offer remote agent services, but can interface with most major North American vendors.
Can I pull detailed agent reports?
Rest assured, you can track agent performance and quality a variety of ways, including queue reports, line reports, agent reports, stealth monitoring, and recording review.
How scalable are your services?
Single-site scalability is limited by on-premise bandwidth. Contact us to discuss your facility infrastructure and contact center demands, and we will help engineer the right solution.
Want to learn more about our VoIP Services?
We are here to help you enjoy the flexibility of VoIP. Contact us for info or to book a demo.
