About Bring-Your-Own-Device (BYOD)

When employees represent your brand at live events, they need to be able to handle business communications as seamlessly as they would from their office. VoIP services that support softphones (software-based phones on desktops and laptops) and mobile apps allow agents to make calls, send texts, and collaborate while on the go.

BYOD (Bring Your Own Device) policies allows employees to use personal devices, such as smartphones, tablets, or laptops, for work-related tasks. This approach helps companies reduce costs while providing employees with the flexibility to work from anywhere. Here’s how you can use these tools to your advantage:

• Connect Quickly to Agent Support: Conventions and trade shows buzz with activity, and the pressure to manage potential leads, provide real-time answers, and keep everything running smoothly can be overwhelming. VoIP services allow agents to instantly connect to back-office support or escalate complex issues to the right team member. This ensures that even if an agent needs assistance on the spot, they can get help in real time.

• Make Calls Using Wi-Fi: One of the greatest advantages of VoIP for BYOD is the ability to connect and make calls using available Wi-Fi networks, such as those provided at convention centers, hotels, and exhibition halls. With VoIP service, agents can make and receive calls without worrying about high roaming charges or spotty cellular coverage. This connection flexibility controls costs and ensures important business calls aren’t missed.

• Conduct Two-Way Text Support: We’ve all been in situations where call quality drops or where cellular reception is limited, making phone calls difficult or frustrating. Having a VoIP service that offers two-way text messaging can be a game-changer. Agents can continue supporting clients via text when a call is no longer feasible. This helps maintain momentum in conversations, ensuring clients feel heard and valued, even if they’re unable to communicate via voice.

• Employ Secure Connections: Security is important, especially when remote agents are handling confidential client information or sensitive business discussions. When choosing a VoIP service for BYOD, it’s crucial to ensure that the service offers robust encryption and secure connections. Smart Office uses TLS (Transport Layer Security) and SRTP (Secure Real-Time Transport Protocol) to ensure conversations remain private, even on public Wi-Fi.

• Take Calls While Working Remotely: A major benefit of VoIP for BYOD is the ability to take business calls no matter where you are. Using a softphone on a laptop or a mobile app allows agents to seamlessly switch between personal and business calls. This means critical calls won’t go unanswered simply because they’re away from their desk. It’s about making communication more flexible and ensuring that your team is always reachable.

• Get Voicemail Transcripts: When communication is happening rapidly, especially in environments like conventions and trade shows, it’s easy to miss a voicemail or a text message. However, VoIP services can offer voicemail-to-text transcription, allowing agents to review messages quickly without having to listen to long recordings. Additionally, text-based conversations can be saved and transcribed, ensuring that there’s always a record of communications. This can help agents follow up more effectively and ensure that no leads or inquiries are overlooked.

Smart Office VoIP Features

There are several key features that can ensure your agents have the best experience. At Smart Office, we have everything you need to make BYOD a success:

• Cross-Platform Compatibility: Smart Office offers apps for smartphones, tablets, and computers so agents can use their devices of choice.

• Cloud-Based Infrastructure: Our cloud-based system allows your team to access business communications almost any device with an internet connection.

• Unified Communication: Smart Office VoIP supports voice, video, and two-way texting, so agents can switch seamlessly between modes of communication.

• Robust Security Features: We offer end-to-end encryption, secure data storage, and protection against eavesdropping and hacking to protect your conversations and business information.

• Call Quality Optimization: Our tools are optimized for varying network conditions. This is especially important in places like convention halls, where Wi-Fi can be unstable.

At live events, the right communication tools make all the difference in how your brand is perceived. Empower your agents with VoIP service on their own devices. They’ll stay connected, maintain professionalism, and deliver excellent customer support, no matter where they are. Whether they’re answering calls, escalating questions, or sending quick text responses, Smart Office mobile apps help your team operate as efficiently as they would from the office. We help you protect your brand’s reputation and drive business success.

Still Have Questions?

Use these best practices to turn every live event into a powerful opportunity to build relationships and grow your client base. An check out our other articles for more advice on specific industries and use cases.