About Microsoft Teams

Microsoft Teams is becoming the new standard for organizational collaboration. This platform features “conversation channels” that allow organizations to conduct group video meetings, store files, and connect with a host of other enablement applications, including Office 365. Businesses are increasingly using Teams to boost collaborative efforts, expand communications options, and set themselves apart from the competition. Those services are even more valuable when integrated with a hosted VoIP service, working to expand employees’ collaborative capabilities and bottom line. Here are some of the reasons we offer this business-essential integration.  

Improved Productivity

Microsoft Teams increases productivity by bringing essential business tools into a single interface with easy to use channels. This format makes it much easier to locate conversations, files, recordings, and calendars – a capability that is especially useful in the WFH age. Chat negates some of the common issues of communicating through email, such as losing critical information in a thread. A more comfortable conversation flow improves efficiency. Integrating Teams with hosted VoIP allows users to leverage all Microsoft applications and store data in the same place, and lets employees make and receive calls directly from Office 365. Your clients will feel more secure relying on readily-proven systems that help prevent call-failures and outages.

Mobile-Ready Communications

Teams’ cloud-based applications combined with hosted VoIP work together in perfect harmony to give remote workers an easy way to communicate and collaborate. Staying connected and accessible is essential in a WFH environment. The Teams/hosted VoIP combination allows employees to make and receive calls from a variety of devices, including laptops and PCs, tablets, Macs, and smartphones. Users can also access SharePoint, OneNote, Planner, and shared documents and projects from any device, with just one click.

Customized Workspaces

Every business is different! Smart Office can help applications and workspaces to meet our clients’ specific environments and requirements. Microsoft Teams allows end-users to keep on top of tasks and manage projects easily. For example, employees can create channels to structure their work and manage their content and add tabs to organize files, apps, and data in these groupings. Office 365 capabilities can expand their options and optimize collaboration capabilities. VoIP integrations allow employees to access customer information, recordings, and other call data directly from Teams.

Budget Savings and Increased ROI

According to “The Total Economic Impact of Microsoft Teams” by Forrester Consulting, Office 365 adoption can provide businesses an ROI of up to 832%. Teams inherently reduces operating costs and fosters innovation by aggregating information instantly and freeing up time so employees can focus on other activities. These combined platforms also help end-users avoid app overload, moving back and forth from one program to another to complete daily tasks (and wasting a lot of time). With the ability to quickly access data from hosted VoIP, those processes can be easier to manage. Automation tools are also available to save both time and money for your clients.

Still Have Questions?

These comprehensive WFH options increase the value of Teams subscriptions, improve customer satisfaction and retention, and bring a premium return for your business. Follow the practices above to improve client engagement and watch satisfaction rates soar! And check out our other articles for more advice on specific industries and use cases.