About Hosted VoIP and PBX

In the world of business communication, two distinct players take the stage: SIP Trunking and VoIP PBX. Each has their own strengths and advantages in enterprise environments. SIP Trunking allows established enterprises to extend the life of their on-premise communications systems while leveraging internet connectivity, while VoIP PBX offers the scalability and flexibility of fully-hosted telephony and unified communication. Let’s dive into the differences between Hosted PBX and SIP Trunking, along with their pros and cons.

Hosted PBX (Private Branch Exchange): Hosted PBX is a cloud-based phone system managed by a third-party provider. With VoIP, businesses transmit voice calls over IP networks, replacing traditional desk phones. VoIP doesn’t require on-premise hardware, allowing users to implement softphone or BYOD (bring your own device) policies to reduce device overhead.

• Pros:
  • Simple Setup: Managed through a provider portal, making it easy to get started.
  • Scalability: Easily add hosted seats as your business grows.
  • Built-in Mobility Features: Offers robust mobility features.
  • No On-Premise Hardware Maintenance: No need for an in-house IT team, as most VoIP and PBX providers can handle maintenance and upgrades virtually.
• Cons:
  • Higher Monthly Fees: Costs more per user compared to SIP trunks.
  • Call Quality: Relies on internet connectivity.
• Use Cases:
  • Unified Communications (UC): VoIP services offer voice, text, video, and conferencing, making them comparable to UCaaS. UC integrates various communication tools for seamless collaboration within organizations.
  • Remote and Mobile Workforce: VoIP PBX enables remote workers to connect to the company’s phone system via the Internet, ensuring consistent communication regardless of location.
  • Cost Savings: By eliminating physical phone lines, businesses reduce costs associated with hardware and setup. SIP trunking provides scalability without significant expenses.

SIP Trunking Overview

SIP Trunking: SIP Trunking connects your existing on-premise PBX to the internet, enabling VoIP capabilities. SIP trunking bridges the gap between traditional phone lines and cloud-based systems.

• Pros:
  • Cost-Effective: Pay only for the trunks you need.
  • Customization: More flexibility and control.
  • Existing PBX Integration: Works with your current setup.
• Cons:
  • Hardware Responsibility: You manage and maintain your own on-site PBX.
  • Setup Complexity: Requires in-house IT staff.
• Use Cases:
  • Disaster Recovery and Business Continuity: SIP trunks facilitate rerouting calls during emergencies, ensuring uninterrupted communication even if the primary system fails.
  • Global Connectivity: Organizations with international operations benefit from SIP trunking’s ability to connect globally without geographical limitations.
  • Contact Centers: SIP trunks enhance call center efficiency by handling high call volumes and enabling features like call routing and queuing.

Still Have Questions?

Hosted PBX is hassle-free but comes with higher costs, while SIP Trunking offers more control but requires additional on-premise infrastructure and IT department responsibilities. Whether you choose the end-to-end simplicity of hosted PBX or the grounded versatility of SIP trunks, you’ll enjoy the reliability and quality of modern HD digital voice. And check out our other articles for more advice on specific industries and use cases.