Viv
Market Segment: Energy and Utilities
Major Award: DSA Rising Star Award Winner, 2012
Customer Since: 2014
Overview
Viv, an innovative utility and energy services provider, had been using several vendors for conferencing and text marketing prior to contacting Smart Office. With several territorial expansions on the horizon, they looked to consolidate services for marketing and communication.
Solution
Smart Office created a three-pronged, bundled solution that addressed all of Viv’s needs. Enterprise services were reserved on an as-needed basis, reducing recurring costs while still making larger events possible. Smart Office’s mobile division coordinated with conferencing to provide reminders for calls as needed.
Impact
Viv experienced an immediate increase in conferencing traffic upon moving to the branded platform. In addition to branded conferencing dial-in lines, the new service included enterprise reporting that allowed for detailed regional data during future territory expansions.
- Scalable services allow for on-the-fly large conferencing without distributing multiple dial-in numbers
- White glove audio editing and posting services keep important monthly calls updated for the field
- Predictable monthly costs help control overhead as the field grows and new territories are opened
Viv continues to use enterprise and on-demand audio conferencing and professional services to provide timely corporate news and motivational tools to their field.
