Software Resources
Market Segment: IT Solutions and Human Resources
Customer Since: 2016
Overview
The team at Software Resources was looking for an easy-to-use, global toll-free solution that would allow them to host ad hoc, on-demand conference calls at any time, from any location. As their software solutions are mission critical, platform stability, accessibility, and support were of primary importance to them in making a determination of which platform to use.
Solution
After the Software Resources team had used several other platforms, the Smart Office team offered our Global Toll-Free platform for Software Resources’ small team and prospect conference calls. Working with the team to ensure they were able to self-manage their calls, Smart Office team members helped to ensure that the Software Resources team had access to a platform with unlimited 24/7, global support for their calls.
Impact
The Software Resources team has increased their use of Smart Office toll-free conferencing services from before the transition to post-transition by 400%, with weekly conferencing on the system. The addition of in-call support has given them the confidence to know their events will be a success.
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