Princess House
Market Segment: Cookware, Home Accessories/Décor, Tableware
Major Award: DSN 2018 Global 100
Customer Since: 2015
Overview
The dynamic pairing of premium products with relationship-building experiences is the very foundation of the Princess House people-powered business model, one that has proven time and again to enrich the lives of their independent business owners and their families.
As champions of personal and professional development, Princess house embraces and celebrates diversity while ensuring that their values are culturally relevant to all. Princess House showed their commitment to their diverse field with the request for a texting tool that would allow them to have two way communication with the Smart Office Text Platform.
Solution
Princess House had a unique vision for their field communication component via the text platform. They wanted their customer service reps to be to able to promote and answer questions from the field. The Smart Office team helped the Princess House team configure the system to work specifically according to their needs through individual CSR logins and the ability to utilize the inbox to reply immediately to field questions.
Impact
The Princess house team is now able to provide mass communication to the field in the form of text alerts and provide more targeted customer service. The talented CSR team can now utilize their text platform for:
- Sending flyers with event and product information
- Targeted alerts to their spanish speaking consultants
- Direct communication for customer service questions
The ability to have a service that offers efficient and direct communication has drastically cut down the amount of calls to their customer service team.
