Innovative Title Services
Market Segment: Realty Closing and Title Services
Major Award: N/A
Customer Since: 2017
Overview
The Innovative Title Services team had established a VoIP service in multiple locations previously before approaching Smart Office. However, they had encountered problems with equipment compatibility and firewall issues in their main office and were not satisfied with the mobile compatibility and scalability of the existing solution. They needed a cloud-based solution that would resolve their technical headaches and allow for easy expansion to domestic and international agents, both now and in the future.
Solution
Smart Office rolled out a custom Hosted PBX solution that featured full technical support and on-site installation of phones. New phones were issued that would be compatible with the system for those agents who needed desk handsets, and mobile softphone integration was rolled out to those who preferred to work from an existing Android or iPhone.
Impact
Thanks to the new system, the previous firewall issues have been resolved and a customized plan was rolled out. All of the client’s existing branding and phone numbers were preserved, and extensions were built, tested, and personalized with assistance directly from the support team.
- Seamless integration with mobile phones ensures no call is missed
- Firewall issues were resolved through engaged technical support
- Extensions for corporate, remote, and overseas offices are managed on one online dashboard
Smart Office continues to provide on-site and personal technical support as new agents are added or as static desktop extensions are added. With over 150 countries available, future global agents can be brought online under a single, cloud-based system.
