Real talk: You may not be getting enough input from your field. Smart Office customers use TXTSmart messaging and polling to help get feedback fast through two-way messaging and polling.
You are constantly in communication with your field. You hold Super Saturday local events, have two annual conventions, and send top distributors to speak at training seminars. Your distributor support team diligently escalates both compliments and complaints to the leadership team. You meet with top leaders in person and online to gauge their response to upcoming news. But are you soliciting their feedback and suggestions before you make your move?
3 Ways to Gather Feedback Instantly:
An amazing 90% of text messages (link) are opened within 3 minutes or less. Text polls are a simple way to get nearly instant feedback from your audience to guide your decisions. Remember that audience tastes and preferences can vary widely by state or region. Some examples:
- Gather feedback from regional audiences on possible new flavors or scents before production orders are sent.
- Find out what percentage of distributors in a region promote their products across different social platforms.
At live events, gather valuable insight on attendee satisfaction in real time. Text2Screen allows presenters to ask questions and gather instant, anonymized feedback from their audience. Branded screens can be displayed to the audience for live Q&A. Alternatively, feedback to questions like, “What could we do better?” or, “Were there enough options in the food court?” can be gathered for review from attendees before they go home, while their experience is fresh in their minds.
Text Yes or No:
Find out instantly if a new idea will sink or swim. In under 10 minutes, you can gather intelligence on information that could make or break your brand’s upcoming month in sales. A few campaigns we have helped our clients create:
- In a fulfillment meeting, ask autoship subscribers if they’d opt in to a discount for ground shipping.
- Ask distributors in a certain region if they consider possible event location close enough to drive to.
As a customer, sometimes all you really want is to be asked your opinion. With Smart Office’s multiple text response features, your corporate team can gain immediate feedback by asking your audience to respond to straightforward questions that will directly impact their future success. Asking for feedback is a great way to grow your contact database through contests or polls. But, if you already have a contact list, it is also a tangible way to show your contacts how much you value their input.
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– Miranda K.